Return & Refund Policy

Last Updated: [26 August 2026]

At [Salemint], we want you to feel confident when shopping with us. If something isn't right with your order, please contact us and we'll do our best to help you with a fair and straightforward solution.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order, subject to the conditions below.

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be in its original packaging, where applicable.
• Include original tags, accessories, manuals, or other items supplied with the product.
• Not have been damaged through misuse, improper handling, or normal wear and tear.
• Meet any product-specific return conditions shown on the product page.

Some products may have different return requirements because of their nature.

2. How to Request a Return

To request a return, contact us at [salemint.shop@gmail.com] within [X DAYS] of receiving your order.

Please include:

• Your order number
• Your name
• Product name
• Reason for the return
• Photos or video of the product, if requested

We will review your request and provide return instructions if the return is approved.

Please do not send a product back without contacting us first, unless our customer-service team specifically instructs you to do so.

3. Refund Process

After we receive your returned product, we may inspect it to confirm that it meets the applicable return conditions.

Once the return is approved, your refund will generally be processed within [REFUND PROCESSING TIME].

The time for the refunded amount to appear in your bank account or payment method may vary depending on your payment provider or bank.

If a return does not meet the eligibility requirements, we will contact you and explain the available options.

4. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution, subject to applicable law and the circumstances of the order.

5. Damaged, Defective, or Incorrect Products

If your order arrives:

• Damaged
• Defective
• Incorrect
• Missing an important component
• Significantly different from the product you ordered

please contact us at [sailmint.shop@gmail.com] as soon as reasonably possible.

Please provide your order number and clear photographs or video showing the issue and, where relevant, the packaging.

After reviewing the issue, we may offer an appropriate solution such as a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

We will work with you to resolve genuine product issues as quickly as reasonably possible.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following products may not be eligible for return:

• Products specifically marked as non-returnable
• Personalized or customized products
• Products that cannot reasonably be returned due to their nature
• Products damaged through misuse or improper handling
• Products showing significant signs of use
• Products returned after [X DAYS]
• [ADD ANY OTHER NON-RETURNABLE PRODUCTS]

Any product-specific return restrictions will be communicated on the relevant product page where applicable.

7. Return Shipping Costs

For a change-of-mind return, the return shipping cost will be:

[CUSTOMER PAYS RETURN SHIPPING / STORE PAYS RETURN SHIPPING]

For products that are damaged, defective, incorrect, or otherwise qualify for a seller-paid return, we will:

[PROVIDE A RETURN LABEL / REIMBURSE RETURN SHIPPING / ARRANGE RETURN SHIPPING]

Any applicable return-shipping instructions will be provided when your return is approved.

8. Refunds for Cancelled Orders

If an order is cancelled before shipment and a refund is due, we will process the refund within [REFUND PROCESSING TIME], subject to the payment method and applicable law.

If an order has already been shipped, cancellation may not be possible and the standard return procedure may apply.

9. Refund Method

Approved refunds will generally be issued to the original payment method, unless another method is agreed upon or required by applicable law.

The time taken for the refund to appear in your account depends on the payment provider or bank.

10. Contact Us

If you have questions about a return, refund, or exchange, please contact us:

[salemint.shop]
Email: [salemint.shop@gmail.com]

We value your trust and are committed to handling genuine return and refund requests fairly, transparently, and respectfully.